Privacy policy

PRIVACY POLICY

Last updated: June 9, 2026

Introduction

At Wheld we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your data. By using wheldrecovery.com or purchasing from us, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Information you provide directly:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through our payment providers - we never store full card details)
  • Any messages or inquiries you send us

Information collected automatically:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on site
  • Referring website or link
  • Cookies and tracking data

Information from third parties:

  • Data from advertising platforms such as Meta and Google if you click on one of our ads
  • Data from payment processors such as Shopify Payments, Stripe, or Klarna

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations, shipping notifications, and tracking updates
  • To respond to customer service inquiries
  • To send marketing emails if you have opted in - you can unsubscribe at any time
  • To improve our website, products, and customer experience
  • To detect and prevent fraud
  • To comply with legal obligations
  • To run targeted advertising campaigns on platforms such as Meta and Google

We will never sell your personal information to third parties.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential cookies - required for the website to function properly, including cart and checkout functionality
  • Analytics cookies - help us understand traffic and behavior on our site, for example through Google Analytics
  • Marketing cookies - used to track the effectiveness of our advertising campaigns and deliver relevant ads

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only where necessary to operate our business:

  • Shopify - our ecommerce platform which hosts and processes orders
  • Payment processors - Stripe, Shopify Payments, or similar providers to securely process payments
  • Shipping carriers - to fulfill and deliver your order
  • Email marketing tools - to send transactional and marketing emails
  • Advertising platforms - Meta and Google to run and optimize ad campaigns
  • Analytics tools - Google Analytics and similar services to understand site traffic

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order data is typically retained for up to 7 years in accordance with financial record-keeping obligations.

If you request deletion of your data, we will remove all personal information we hold on you unless we are legally required to retain it.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

For all customers:

  • The right to know what personal data we hold about you
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to opt out of marketing communications at any time

For EU and UK customers (GDPR):

  • The right to access your data
  • The right to data portability
  • The right to restrict processing
  • The right to object to processing
  • The right to lodge a complaint with your local data protection authority

For California residents (CCPA):

  • The right to know what personal information is collected and how it is used
  • The right to delete personal information
  • The right to opt out of the sale of personal information - we do not sell personal information
  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at support@wheldrecovery.com. We will respond within 30 days.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL encryption and all payment information is processed through PCI-compliant payment providers.

However, no method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, contact us at:

support@wheldrecovery.com